Returns

If you are not happy with your purchase for any reason, you can return your goods to us for a full refund (not including delivery) within 30 days or by the end of January in the case of orders in December.  For obvious reasons, your items must be in the same condition that you received them.  Please email: mark@ionabuchanan.com and return your item to: Loaningside, Balfron, Stirlingshire, G63 0QF.

We pack all of our orders here by hand and carefully inspect all of the items we send before they are despatched.  If, however, the goods are faulty, we will replace them or offer a refund outside the 30 day period.  Please let us know that this is what you want to do by emailing mark@ionabuchanan.com and sending your item to: Loaningside, Balfron, Stirlingshire, G63 0QF.

Once your return is received, we will send you an email to notify you that we have received your returned item and you can choose whether you want a refund or a repalcement. The credit or debit card you used for payment will be credited with any refund once we have confirmed that the goods are faulty.

If a product is purchased at a discounted price, only the discounted amount can be refunded.

Deliveries within the UK

Orders for delivery to the UK over £25 are free.  Delivery on orders up to £25 is £2.50 irrespective of weight or size.

Orders are despatched by Royal Mail, Hermes or by Parcelforce, depending on parcel size and are normally despatched within two days of placing an order (depending on the day of the week).  If we cannot despatch your order immediately, we will give you an expected delivery date and you may cancel your order at that stage at no cost to you.

International deliveries*

We are happy to deliver to locations outside the UK, but regrettably we cannot offer free delivery worldwide.

Delivery to EU countries is a flat rate of £9.95.

Delivery to anywhere in the USA is a flat rate of £14.95.

Deliveries to all other international destinations are £14.95

*Please note - we cannot collect VAT or sales taxes on your behalf outside the UK.  You may be asked to pay VAT or a sales tax by your customs authority before your order is delivered.